e-tailers get returns more easily
By Staff -- Modern Materials Handling, 3/1/2000
Product return fraud is one of the nation's leading forms of crime against retailers. And the rapidly-growing business of online consumer purchasing is only going to increase the number of customer returns.To combat this growing trend, e-commerce solutions provider, The Return Exchange, has released an Internet-based suite of three new services to relieve online and in-store retailers of the problems associated with product returns and subsequent merchandise liquidation resulting from Internet purchases.
"It's a young online market," says Vincent Bianco, president of Return Exchance. "They haven't had the time to decide how to manage returns because they are too busy trying to get merchandise out the door."
The first module in the suite, Verify-1, enhances fraud protection and greater data collection for customer relationship management.
Restore, the second module, expedites an e-tailer's reverse logistics to receive and process returned merchandise and to minimize the e-tailers' net cost of returns from in-store and online sales.
Returns are restored so that the merchandiser may re-sell the items. Products not restored or returned to the manufacturer are liquidated through The Return Exchange's third module, final call auction, an online auction service.
For more information call 888-371-1616.
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