At a recent Council of Logistics Management (CLM) seminar, all of the 300 attendees raised their hands when organizational change expert Saul Pilnick asked if they were involved in a major corporate change initiative. When he asked if they were satisfied with the results of those changes, not one person raised a hand.

This lack of confidence in their companies' abilities to manage change is widespread, say Pilnick and Jo Ellen Gabel, authors of CLM's new book, The Shadow Organization in Logistics: The Real World of Culture Change and Supply Chain Efficiency. Their book explains why change efforts fail and provides an eight-step change process that specifically focuses on supply chain environments.

For more information, call 630-574-0985 or visit www.clm1.org.