Automation: Dematic expands network of customer support locations

Dematic, supplier of logistics systems for the factory, warehouse, and distribution center, has announced that it has expanded its network of regional engineering offices to provide increased access and enhanced support to existing and potential users of automated material handling systems in North America.

By ·

Dematic, supplier of logistics systems for the factory, warehouse, and distribution center, has announced that it has expanded its network of regional engineering offices to provide increased access and enhanced support to existing and potential users of automated material handling systems in North America. The new locations added to the Dematic existing comprehensive network include: Seattle, WA; Los Angeles, CA; and Detroit, MI.

John K. Baysore, Dematic President and CEO stated, “Dematic is committed to supporting our customers as they strive for enhanced operational performance with automated technologies. We will continue to expand our geographical network to further our mission of being located near our customers, providing the service and support they require in an immediate manner.” Baysore continued, “In addition to our new offices, Dematic has also added additional service capabilities to support automated material handling system users in the Florida and Southeastern region. Dematic has Customer Service technical support staff located at approximately 55 geographical locations throughout North America to provide technical and maintenance support for all makes and models of automated systems including our competitor’s equipment. Our Customer Service staff is in place to accommodate the requirements of the more than 2,000 Dematic project sites located throughout North America.”

Regional presence allows Dematic to understand local issues and obtain regional supply chain knowledge relevant for engineering system solutions. Furthermore, local support allows efficient access to user sites for application review, analysis, solution development and ongoing support after project implementation. Dematic has regional engineering offices and technical support in 20 countries around the world allowing Dematic to support North American businesses that have or plan to have operations in other countries around the world.


Subscribe to Modern Materials Handling Magazine!

Subscribe today. It's FREE!
Find out what the world’s most innovative companies are doing to improve productivity in their plants and distribution centers.
Start your FREE subscription today!

Article Topics

Automation · Dematic · · All Topics
Latest Whitepaper
Buying or leasing lift trucks this year? Download the full 2017 Lift Truck Acquisition & Usage Study
If you are planning to buy or lease a lift truck in the near future, you’re not alone. 2017 Lift Truck Acquisition & Usage Study
Download Today!
From the August 2017 Modern Materials Handling Issue
For all the advances in lift truck technology and fleet management, operators will always be the heart and soul of a fleet. As manufacturers and equipment purchasers place more value on that piece, the role of the operator extends from design to daily use.
Reader survey: Lift trucks keep on truckin’
Top 20 industrial lift truck suppliers, 2017
View More From this Issue
Subscribe to Our Email Newsletter
Sign up today to receive our FREE, weekly email newsletter!
Latest Webcast
Warehouse Execution Systems (WES): The Pathway to Same-Day Fulfillment
This webinar explores the processes and technologies enabling same-day, same-hour order fulfillment using intelligent supply chain software.
Register Today!
EDITORS' PICKS
Lift truck operators: Drivers of change
For all the advances in lift truck technology and fleet management, operators will always be the...
Top 20 industrial lift truck suppliers, 2017
The top lift truck suppliers list is changing with industry acquisitions causing a dramatic...

Southern Glazer’s Wine & Spirits: Designed to Last
On Long Island, the country’s premier distributor of wine and spirits turned to shuttle and case...
GE Healthcare System Report: Lean repairs
Self-driving mobile robots improve cycle times and reduce floor space at GE Healthcare’s new...