Automation: Dematic expands network of customer support locations

Dematic, supplier of logistics systems for the factory, warehouse, and distribution center, has announced that it has expanded its network of regional engineering offices to provide increased access and enhanced support to existing and potential users of automated material handling systems in North America.

By ·

Dematic, supplier of logistics systems for the factory, warehouse, and distribution center, has announced that it has expanded its network of regional engineering offices to provide increased access and enhanced support to existing and potential users of automated material handling systems in North America. The new locations added to the Dematic existing comprehensive network include: Seattle, WA; Los Angeles, CA; and Detroit, MI.

John K. Baysore, Dematic President and CEO stated, “Dematic is committed to supporting our customers as they strive for enhanced operational performance with automated technologies. We will continue to expand our geographical network to further our mission of being located near our customers, providing the service and support they require in an immediate manner.” Baysore continued, “In addition to our new offices, Dematic has also added additional service capabilities to support automated material handling system users in the Florida and Southeastern region. Dematic has Customer Service technical support staff located at approximately 55 geographical locations throughout North America to provide technical and maintenance support for all makes and models of automated systems including our competitor’s equipment. Our Customer Service staff is in place to accommodate the requirements of the more than 2,000 Dematic project sites located throughout North America.”

Regional presence allows Dematic to understand local issues and obtain regional supply chain knowledge relevant for engineering system solutions. Furthermore, local support allows efficient access to user sites for application review, analysis, solution development and ongoing support after project implementation. Dematic has regional engineering offices and technical support in 20 countries around the world allowing Dematic to support North American businesses that have or plan to have operations in other countries around the world.


Subscribe to Modern Materials Handling Magazine!

Subscribe today. It's FREE!
Find out what the world’s most innovative companies are doing to improve productivity in their plants and distribution centers.
Start your FREE subscription today!

Article Topics

Automation · Dematic · · All Topics
Latest Whitepaper
Your Guide to Voice for the Warehouse
Is voice a good fit for my operation? How would voice work in my warehouse? With the help of the Vitech Guide to Voice, you can find all the answers to your voice questions in one place.
Download Today!
From the October 2017 Modern Materials Handling Issue
An early adopter, Rochester Drug Cooperative is using robotic piece-picking technology to complement picking of slow-moving items. System report for Rochester Drug Cooperative, Robotic picking and inventory management, Innovative distribution center robotics solutions , IAM Robotics case study
Injecting agility into WMS implementation
The Big Picture: Business as Unusual
View More From this Issue
Subscribe to Our Email Newsletter
Sign up today to receive our FREE, weekly email newsletter!
Latest Webcast
The State of the DC Voice Market
A lot has changed in the last 10 years, especially in voice technology. This webinar will cover the state of the voice market, review two leading voice solutions and help you gain a better understanding of the options and capabilities available today.
Register Today!
EDITORS' PICKS
Rochester Drug Cooperative: Robots ready for work
It’s still early stages, but Rochester Drug Cooperative is proving that mobile robotic piece...
Manufacturing Day: 2,716 events from Hawaii to Alaska to Puerto Rico
Events to be scheduled throughout the month, so the remaining 249,185 manufacturing firms in the...

System Report: Pouch sorter powers Stage’s fulfillment needs
How a hometown department store chain transformed its e-fulfillment processes with pouch sortation...
Cubing and Weighing Equipment: Measure Up
The use of cubing and weighing equipment is growing beyond dimensional weight applications.