Automation: Intelligrated opens new technology repair services lab

The lab features five workstations dedicated to electronics and computer repair services, as well as a hands-on troubleshooting environment that provides up to 50 percent faster issue resolution time over traditional manual-based support.

By ·

Intelligrated, a leading North American-owned automated material handling solutions provider, announces the opening of the Intelligrated Technology Repair Services Lab at the company’s Cincinnati Customer Service and Support (CSS) center. The lab features five workstations dedicated to electronics and computer repair services, as well as a hands-on troubleshooting environment that provides up to 50 percent faster issue resolution time over traditional manual-based support.

The lab provides in-house repair services for Intelligrated’s Real Time Solutions pick-to-light devices, industrial BOSS controllers, enterprise-class InControlWare servers and various other system components.

The lab’s troubleshooting environment gives Intelligrated’s technical support staff hands-on access to fully functional system components, such as variable frequency drives (VFDs), programmable logic controllers (PLCs) and other devices, that allow a support engineer to replicate a troubleshooting situation. When a customer calls, the technical support engineer can simulate systems or networks that mirror the customer’s operation and provide faster step-by-step guidance.

“Our goal for this lab is to provide the most efficient and cost effective service solutions for Intelligrated’s customers,” said Dennis Gates, senior vice president, customer service and support, Intelligrated. “This lab is the next step in the evolution of service, providing our technical support team with a dynamic, interactive troubleshooting environment that provides our clients with unparalleled, easy-to-access support.”

The lab also fabricates custom cables for both replacement or retrofit field projects, and features a programming service to load custom firmware and site-specific programs into industry standard field devices such as I/O interface boards, touch panels and PLCs. Additionally, Intelligrated now offers free in-house bench testing and diagnostic services for authorized returns, where clients can receive a quote for repairs without incurring any upfront costs.


Subscribe to Modern Materials Handling Magazine!

Subscribe today. It's FREE!
Find out what the world’s most innovative companies are doing to improve productivity in their plants and distribution centers.
Start your FREE subscription today!

Article Topics

Automation · Intelligrated · Technology · · All Topics
Latest Whitepaper
Evolution of the Retail Fulfillment Operation
It’s an omni-channel world, and retail warehouse and DC operations must now seamlessly orchestrate a combination of software, automation, hardware and supporting equipment to meet ever-increasing customer expectations or be rendered irrelevant.
Download Today!
From the June 2017 Modern Materials Handling Issue
Self-driving mobile robots improve cycle times and reduce floor space at GE Healthcare’s new repair operations center in Wisconsin. General Electric operations center layout, General Electric Healthcare warehouse
GE Healthcare: Self-driving vehicles are the centerpiece of ROC
The Big Picture: Adaptability as King
View More From this Issue
Subscribe to Our Email Newsletter
Sign up today to receive our FREE, weekly email newsletter!
Latest Webcast
Warehouse Execution Systems (WES): The Pathway to Same-Day Fulfillment
This webinar explores the processes and technologies enabling same-day, same-hour order fulfillment using intelligent supply chain software.
Register Today!
EDITORS' PICKS
GE Healthcare System Report: Lean repairs
Self-driving mobile robots improve cycle times and reduce floor space at GE Healthcare’s new...
Materials Handling Innovation (and why it matters)
Every company considers itself an innovator. It’s time to include materials handling leaders in...

Thrive Market’s Startup Distribution Network
How does a fastgrowing, e-commerce startup company build out order fulfillment capabilities? Thrive...
U.S. Roadmap for Material Handling & Logistics: Version 2.0 released today
On Tuesday, the U.S. Roadmap for Material Handling & Logistics: Version 2.0 will be released on...