Casebook 2011: Avoid downtime with planned lift truck maintenance

Despite variable temperatures and a 24-hour schedule, lift truck fleet lasts distributor 10 years.

By ·

The most powerful and versatile lift truck won’t get anyone very far without a battery. To prevent even worse equipment failures in its lift truck fleet, one distributor has adopted a proactive approach to fleet maintenance.

When the Cara Donna Provisions Company started operations in 1945, the company founder could often be seen riding the trolley into town to deliver product. Sixty-five years later, lift trucks (Crown Equipment Corporation, 419-629-2311, http://www.crown.com) hum through two warehouses with pallet loads of Italian deli meats, cheeses and related provisions. Downtime for any lift truck is not an option, says Jim Wilcox, Cara Donna’s operations manager.

“We don’t have extra equipment,” says Wilcox. “We can’t afford to have a truck out of service during our 24-hour operations. We take planned maintenance for our forklifts seriously.”

After a trip through cold storage facilities, employees keep a close eye out for any condensation on the forklifts’ controllers as well as any ice that may build up along the pedals. In addition, custom oil mixes are required for the lift truck to support performance in the diverse environments.

Perhaps the most important part of the proactive strategy is a close, long-term relationship with the lift truck provider’s local service branch. Cara Donna counts on a dedicated service technician, ongoing service and maintenance counsel, as well as on-demand access to replacement parts.

“We’ve had the same certified technician coming to our warehouse since I started here seven years ago,” says Wilcox. “It’s this type of service that helps us meet our picking goals.”
Because of the company’s focus, more than half of the lift trucks currently in use have been with the company for more than 10 years, according to Wilcox. The company has also maximized its limited warehouse space by not using valuable real estate for storing forklift parts, which are delivered on demand.


About the Author

Josh Bond, Senior Editor
Josh Bond is Senior Editor for Modern, and was formerly Modern’s lift truck columnist and associate editor. He has a degree in Journalism from Keene State College and has studied business management at Franklin Pierce University.

Subscribe to Modern Materials Handling Magazine!

Subscribe today. It's FREE!
Find out what the world’s most innovative companies are doing to improve productivity in their plants and distribution centers.
Start your FREE subscription today!

Latest Whitepaper
Top 20 industrial lift truck suppliers, 2017
The top lift truck suppliers list is changing with industry acquisitions causing a dramatic departure from the norm.
Download Today!
From the August 2017 Modern Materials Handling Issue
For all the advances in lift truck technology and fleet management, operators will always be the heart and soul of a fleet. As manufacturers and equipment purchasers place more value on that piece, the role of the operator extends from design to daily use.
Reader survey: Lift trucks keep on truckin’
Top 20 industrial lift truck suppliers, 2017
View More From this Issue
Subscribe to Our Email Newsletter
Sign up today to receive our FREE, weekly email newsletter!
Latest Webcast
Warehouse Execution Systems (WES): The Pathway to Same-Day Fulfillment
This webinar explores the processes and technologies enabling same-day, same-hour order fulfillment using intelligent supply chain software.
Register Today!
EDITORS' PICKS
Lift truck operators: Drivers of change
For all the advances in lift truck technology and fleet management, operators will always be the...
Top 20 industrial lift truck suppliers, 2017
The top lift truck suppliers list is changing with industry acquisitions causing a dramatic...

Southern Glazer’s Wine & Spirits: Designed to Last
On Long Island, the country’s premier distributor of wine and spirits turned to shuttle and case...
GE Healthcare System Report: Lean repairs
Self-driving mobile robots improve cycle times and reduce floor space at GE Healthcare’s new...