Fastpic Systems announces customer support center for inventory management software

Call center will provide users with dedicated technical assistance for industrial materials handling operations.

By ·

FastPic Systems has announced the launch of a dedicated customer support call center to provide customers technical assistance for its full line of inventory management software used in warehouse and distribution operations. FastPic, a company of the Kardex AG of Zurich, Switzerland Group, is a developer of software for automated storage and retrieval system operation.

Customers calling for technical support are directed to a team of trained software support technicians. The FastPic software support technician will diagnose the problem and assist the user in quickly correcting it, minimizing system downtime.

FastPic does provide all users with complete technical product support during normal business hours, 8 a.m. to 5 p.m. Monday through Friday, as a part of the software licensing agreement. In addition, optional emergency 24/7 support is available for customers with mission critical operations that can not afford to have their system down for any length of time.  All after hours calls for technical support are handled by a national call center. The call center dispatches a FastPic software technician, who will assist the customer in getting back up and fully operational in the shortest time possible. 

FastPic also has a website, exclusively for active customers, that offers downloads including service packs and upgrades, tools, user manuals, technical manuals and online help pages.


Subscribe to Modern Materials Handling Magazine!

Subscribe today. It's FREE!
Find out what the world’s most innovative companies are doing to improve productivity in their plants and distribution centers.
Start your FREE subscription today!

Latest Whitepaper
Peek Inside Trinchero’s New Automated Warehouse
When Trinchero Family Estates, one of the world's top wineries, consolidated its bottling and distribution with production, they knew they needed to ramp up speed and throughput. Partnering with Swisslog helped them achieve that goal—and more.
Download Today!
From the March 2017 Modern Materials Handling Online Issue
If the early attendee forecast is any indication, you may have already landed in Chicago for ProMat 2017 (April 3-6), the materials handling industry’s leading trade show and educational conference, sponsored by MHI.
Lawson Products: Automation that fits
Lawson’s multi-purpose distribution center
View More From this Issue
Subscribe to Our Email Newsletter
Sign up today to receive our FREE, weekly email newsletter!
Latest Webcast
2016 Warehouse/DC Operations Webcast: Confronting omni-channel complexity
During this webcast we’ll examine the current activities, trends, and best practices in warehouse and DC operations management and how companies plan to address complex issues associate with omni-channel fulfillment.
Register Today!
EDITORS' PICKS
2017 Productivity Achievement Awards
Modern’s annual Productivity Achievement Awards honor companies that have made exceptional...
Johnson & Johnson: A vision for automation
J&J Vision Care brings together a variety of automated technologies, including an innovative...

Using AGVs at LEDVANCE
The lighting manufacturer reaped savings by reducing maintenance costs and product damage, and using...
System Report: Sustainable Distribution at REI
Specialty outdoor retailer REI’s new distribution center brings together the next generation of...