Subscribe to our free, weekly email newsletter!


Fastpic Systems announces customer support center for inventory management software

Call center will provide users with dedicated technical assistance for industrial materials handling operations.
By Modern Materials Handling Staff
November 12, 2010

FastPic Systems has announced the launch of a dedicated customer support call center to provide customers technical assistance for its full line of inventory management software used in warehouse and distribution operations. FastPic, a company of the Kardex AG of Zurich, Switzerland Group, is a developer of software for automated storage and retrieval system operation.

Customers calling for technical support are directed to a team of trained software support technicians. The FastPic software support technician will diagnose the problem and assist the user in quickly correcting it, minimizing system downtime.

FastPic does provide all users with complete technical product support during normal business hours, 8 a.m. to 5 p.m. Monday through Friday, as a part of the software licensing agreement. In addition, optional emergency 24/7 support is available for customers with mission critical operations that can not afford to have their system down for any length of time.  All after hours calls for technical support are handled by a national call center. The call center dispatches a FastPic software technician, who will assist the customer in getting back up and fully operational in the shortest time possible. 

FastPic also has a website, exclusively for active customers, that offers downloads including service packs and upgrades, tools, user manuals, technical manuals and online help pages.

Subscribe to Modern Materials Handling magazine

Subscribe today. It's FREE!
Find out what the world’s most innovative companies are doing to improve productivity in their plants and distribution centers.
Start your FREE subscription today!

Recent Entries

Zebra gains instant access to complimentary technologies. But first, it needs to integrate a former partner that is 2-1/2 times its size.

Distribution requirements are changing. Few distribution managers would quibble with that statement. The increase in the demand for mixed cases, mixed cartons, aisle ready pallets and, most importantly, the increase in the volume of e-commerce orders is driving new levels of investment in automation.

MDT works with Mitsubishi Electric to ensure technical competence in providing change management support for Mitsubishi Electric Automation products.

This fully updated 7th edition of the “Belt Conveyors for Bulk Materials”, is a must have source book for end users, designers, engineers, manufacturers and consultants.

While we've been focusing on the warehouse, the next evolution in e-commerce is the last mile delivery and in-store fulfillment. It could be the break brick-and-mortar has been looking for.



© Copyright 2013 Peerless Media LLC, a division of EH Publishing, Inc • 111 Speen Street, Ste 200, Framingham, MA 01701 USA