Fulfillment software leads to 100% accuracy, new services

A customer’s internal audit double-checked results to confirm perfect reports.

By ·

Sonwil Distribution, a third-generation, third-party logistics company in Buffalo, N.Y., has a reputation for providing efficient, cost-effective warehousing and transportation. But as the company grew, occasional fulfillment mistakes were inevitable with all of the paperwork and manpower required to complete orders. When customers’ expectations and demands began to change, the company deployed a new warehouse management system (WMS) that allowed Sonwil to increase order fulfillment while reducing staff.

The new system manages up to 1,600 orders per day. The company has automated its pick and pack process, allowing the system to print packing and shipping labels and record inventory inside pallets without human involvement. This process has led to a 100% error-free fulfillment rate for two of Sonwil’s most active clients. In fact, one of them was recently audited, and the audit team went back through the company’s books for a second time because they couldn’t believe that the physical inventory and electronic data matched perfectly.

The company’s reporting capabilities have also improved, with the ability to print or send reports by the end of the phone call in which they were requested.

“In this industry, you have to grow or get out,” explains Peter Wilson, vice president of Sonwil Distribution. “We now have a WMS that allows us to compete with other tier one players. After seeing what it’s capable of, it makes me wonder what else is possible.”

The WMS has also allowed Sonwil to develop a specialized niche: reverse logistics. Because Sonwil’s retail customers experience a 5% to 10% return rate on merchandise, the new WMS enables Sonwil to accept returns on behalf of its customers by scanning the product bar codes and recording the transaction in the system.

In fact, the system has positioned Sonwil to provide the value-added service of refurbishing the returned items for certain clients.

Cadre Technologies
888-599-5868
http://www.cadretech.com

More Technology Coverage

More from Modern’s 2012 Casebook


About the Author

Josh Bond, Senior Editor
Josh Bond is Senior Editor for Modern, and was formerly Modern’s lift truck columnist and associate editor. He has a degree in Journalism from Keene State College and has studied business management at Franklin Pierce University.

Subscribe to Modern Materials Handling Magazine!

Subscribe today. It's FREE!
Find out what the world’s most innovative companies are doing to improve productivity in their plants and distribution centers.
Start your FREE subscription today!

Latest Whitepaper
Download: Material Handling Technology Survey Results
Readers are buying and replacing warehousing and distribution center software, but not before they do their own homework.
Download Today!
From the July 2017 Modern Materials Handling Issue
Shuttle and case dispensing technologies help Southern Glazer’s Wine & Spirits keep up with demand in one of the most competitive markets in the country.
Southern Glazer’s Wine & Spirits: Designed to Last
Automation: What’s at the heart of your system?
View More From this Issue
Subscribe to Our Email Newsletter
Sign up today to receive our FREE, weekly email newsletter!
Latest Webcast
Warehouse Execution Systems (WES): The Pathway to Same-Day Fulfillment
This webinar explores the processes and technologies enabling same-day, same-hour order fulfillment using intelligent supply chain software.
Register Today!
EDITORS' PICKS
Southern Glazer’s Wine & Spirits: Designed to Last
On Long Island, the country’s premier distributor of wine and spirits turned to shuttle and case...
GE Healthcare System Report: Lean repairs
Self-driving mobile robots improve cycle times and reduce floor space at GE Healthcare’s new...

Materials Handling Innovation (and why it matters)
Every company considers itself an innovator. It’s time to include materials handling leaders in...
Thrive Market’s Startup Distribution Network
How does a fastgrowing, e-commerce startup company build out order fulfillment capabilities? Thrive...