Fulfillment software leads to 100% accuracy, new services

A customer’s internal audit double-checked results to confirm perfect reports.

By ·

Sonwil Distribution, a third-generation, third-party logistics company in Buffalo, N.Y., has a reputation for providing efficient, cost-effective warehousing and transportation. But as the company grew, occasional fulfillment mistakes were inevitable with all of the paperwork and manpower required to complete orders. When customers’ expectations and demands began to change, the company deployed a new warehouse management system (WMS) that allowed Sonwil to increase order fulfillment while reducing staff.

The new system manages up to 1,600 orders per day. The company has automated its pick and pack process, allowing the system to print packing and shipping labels and record inventory inside pallets without human involvement. This process has led to a 100% error-free fulfillment rate for two of Sonwil’s most active clients. In fact, one of them was recently audited, and the audit team went back through the company’s books for a second time because they couldn’t believe that the physical inventory and electronic data matched perfectly.

The company’s reporting capabilities have also improved, with the ability to print or send reports by the end of the phone call in which they were requested.

“In this industry, you have to grow or get out,” explains Peter Wilson, vice president of Sonwil Distribution. “We now have a WMS that allows us to compete with other tier one players. After seeing what it’s capable of, it makes me wonder what else is possible.”

The WMS has also allowed Sonwil to develop a specialized niche: reverse logistics. Because Sonwil’s retail customers experience a 5% to 10% return rate on merchandise, the new WMS enables Sonwil to accept returns on behalf of its customers by scanning the product bar codes and recording the transaction in the system.

In fact, the system has positioned Sonwil to provide the value-added service of refurbishing the returned items for certain clients.

Cadre Technologies
888-599-5868
http://www.cadretech.com

More Technology Coverage

More from Modern’s 2012 Casebook


About the Author

Josh Bond, Contributing Editor
Josh Bond is Senior Editor for Modern, and was formerly Modern’s lift truck columnist and associate editor. He has a degree in Journalism from Keene State College and has studied business management at Franklin Pierce University.

Subscribe to Modern Materials Handling Magazine!

Subscribe today. It's FREE!
Find out what the world’s most innovative companies are doing to improve productivity in their plants and distribution centers.
Start your FREE subscription today!

Latest Whitepaper
Is Your DC Ready for E-commerce Growth? Here’s How to Handle More SKUs and Inventory Turns
The rise of e-commerce and multi-channel fulfillment has caused distribution centers (DCs) to experience ever-growing numbers of stock-keeping units (SKUs) and more inventory turns, up to an average of nine in 2015.
Download Today!
From the August 2016 Issue
Subscribe to Our Email Newsletter
Sign up today to receive our FREE, weekly email newsletter!
Latest Webcast
5 Emerging Technologies Enabling Competitive Advantage for Distribution
Come hear about the latest in each-picking robotics, co-bots, artificial intelligence, autonomous vehicles, sensors, drones and droids that are enabling competitive advantage for distribution.
Register Today!
EDITORS' PICKS
The data-driven lift truck
Now that manufacturers and distributors are using the data from their automated systems to drive...
Destination Maternity: Destination Automation
Running short of space in its old facility, Destination Maternity Corp. built a new, highly...

Hibbett Sports: Faster, Flexible and Efficient
A high-speed conveyor and sortation system at Hibbett Sports’ Alabama distribution center speeds...
Necessity is the mother of invention at Quiet Logistics
Faced with the loss of a robotic pick solution, Quiet Logistics invented its own robots. Are they...