Subscribe to our free, weekly email newsletter!


Intelligrated introduces new Lifecycle Support Team

Dedicated customer service account management team helps retailers and manufacturers extend the lifecycle of existing material handling systems.
By Modern Materials Handling Staff
January 28, 2013

Intelligrated, a leading North American-based automated material handling solutions provider, has introduced the Intelligrated Lifecycle Support Team, an aftermarket account management group that will operate within Intelligrated Customer Service & Support. The new team focuses on the post-implementation needs of material handling systems and equipment.

Intelligrated’s Lifecycle Support Team provides OEM and non-OEM aftermarket care for all integrated material handling systems. The team’s service offerings include total lifecycle system support, such as:

• Audits
• Control system upgrades and modifications
• Equipment rebuilds and refurbishments
• Spare parts
• Warranty administration
• Obsolescence planning
• Outsourced maintenance
• Technical support contracts
• Technology repair contracts
• Training

“Today’s economy has forced many manufacturers and retailers to forego the complete replacement of aging material handling systems,” said Dennis Gates, senior vice president, Intelligrated Customer Service & Support. “Intelligrated’s Lifecycle Support Team is dedicated to helping companies give new life to their original system investment by reducing the risk of unplanned downtime and increasing system utilization through proactive system rejuvenation and maintenance support.”

The new team is made up of industry veterans who have the experience necessary to provide proactive and cost-effective support from single projects to multi-year lifecycle programs. Led by Lifecycle Support Team Director Corey Calla, lifecycle support specialists include Mike Adducci, Bryan Arnold, Mike Kerutis, Matt McDermott, Russell Pace, Donna Petro and Mike Snyder.

Subscribe to Modern Materials Handling magazine

Subscribe today. It's FREE!
Find out what the world’s most innovative companies are doing to improve productivity in their plants and distribution centers.
Start your FREE subscription today!

Recent Entries

Association for Talent Development recognizes proven practices that have delivered measurable business results.

Straying from its typical seasonal trajectory, United States-bound waterborne shipments dipped from March to April, according to data recently issued by Panjiva, an online search engine with detailed information on global suppliers and manufacturers.

Agidens is the new company name of the former Egemin divisions that will continue together after the sale of the Handling Automation division to the KION Group in May.

A well-designed driver wellness program could make the job more attractive and help alleviate driver turnover.

The quest to boost worker productivity and improve customer fulfillment is driving materials handling professionals to increase strategic investments in advanced warehouse mobility solutions. Just where and why are these investments being made?

Article Topics

News · Intelligrated · Retail · All topics

About the Author

Josh Bond, Associate Editor
Josh Bond is an associate editor to Modern. Josh was formerly Modern’s lift truck columnist and contributing editor, has a degree in Journalism from Keene State College and has studied business management at Franklin Pierce. Contact Josh Bond


© Copyright 2015 Peerless Media LLC, a division of EH Publishing, Inc • 111 Speen Street, Ste 200, Framingham, MA 01701 USA