JDA Software opens Center of Excellence in Monterrey, Mexico

JDA's fourth Center of Excellence worldwide will help provide 24/7 support to customers in Canada, the United States, Mexico and Latin America.

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JDA Software Group has announced the opening of a Center of Excellence (CoE) in Monterrey, Nuevo León, Mexico.

The new JDA office will officially was inaugurated on October 26 by Bal Dail, CEO and chairman of the board at JDA Software, as well as Salil Joshi, executive vice president for JDA’s global Centers of Excellence.

Among its 70 global offices, JDA has two offices in Mexico; Mexico City and Monterrey. The new facility is the fourth CoE – and the first in Latin America – operated by JDA to provide expert 24/7 support to more than 4,000 customers. Worldwide, JDA operates Centers of Excellence in Bangalore, India, Hyderabad, India, and Warsaw, Poland.

At the new CoE, a team of associates will provide around-the-clock support primarily to JDA customers in Canada, the United States, Mexico and the rest of Latin America. While the new CoE will initially include services and support, in 2016, it will expand to include cloud and consulting services.

“JDA established its fourth global Center of Excellence in Monterrey for a variety of strategic reasons,” Joshi said. “As Mexico’s wealthiest city and the ninth-richest city in Latin America, Monterrey is a very dynamic city and enjoys a high concentration of businesses and highly-skilled talent. Monterrey’s central geographic location allows JDA to establish a quick physical and linguistic connection with North and South America. Finally, Monterrey’s time zone is unique to our global COEs — which should help JDA synchronize its support staffing with key customer service windows in the Americas region.”

JDA Software first established its global Centers of Excellence initiative in 2004. While each CoE operates independently, every member of the worldwide CoE organization can call upon the specialized expertise of more than 2,000 associates around the world to solve unique customer challenges.

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