MCFA introduces Jungheinrich parts guarantee

‘Parts Fast or Parts Free’ ensures next-business-day delivery for customers in United States.

By ·

Mitsubishi Caterpillar Forklift America Inc. (MCFA), a leading provider of forklift trucks in the United States, Canada and Mexico, today announced the launch of the Jungheinrich “Parts Fast or Parts Free Guarantee,” which ensures next-business-day delivery of parts, or they are free, including freight.

“We’re pleased to introduce this new Jungheinrich Parts Fast or Parts Free Guarantee to our customers and dealerships,” said Kent Eudy, vice president of sales and marketing at MCFA. “We understand that our customers need their lift trucks to operate at peak performance, and this is another step in helping them achieve this goal.”

The guarantee is extended to all Jungheinrich warehouse product customers who conduct business with one of the more than 330 authorized Jungheinrich dealer locations throughout North America. Replacement parts are sourced from five North American MCFA parts distribution centers located in California, Indiana, Michigan, Pennsylvania and Texas, in addition to Jungheinrich AG’s parts distribution warehouse in Germany.

“There’s a misconception today that Jungheinrich parts are only available from Germany, and that’s simply not true,” said Eudy. “In fact, today, we have more than 150,000 Jungheinrich parts stocked and ready-to-ship from our five parts distribution centers throughout North America, and we’ll continue to add to that inventory in the year ahead.”

To qualify for the guarantee, orders must be placed through the customer’s authorized dealer by 5 p.m. Eastern Standard Time, and the customer must advise the dealer at the time of order that the part must be ordered to ship via FedEx or UPS next day air services. All orders within the United States will be delivered within 24 hours, or MCFA will cover the cost of the part and the freight. For orders placed within Mexico and Canada, the guarantee states that the part will ship within 24 hours, or it’s free, including freight.


Subscribe to Modern Materials Handling Magazine!

Subscribe today. It's FREE!
Find out what the world’s most innovative companies are doing to improve productivity in their plants and distribution centers.
Start your FREE subscription today!

Article Topics

Forklifts · Jungheinrich · Lift Trucks · MCFA · · All Topics
Latest Whitepaper
Top 20 industrial lift truck suppliers, 2017
The top lift truck suppliers list is changing with industry acquisitions causing a dramatic departure from the norm.
Download Today!
From the August 2017 Modern Materials Handling Issue
For all the advances in lift truck technology and fleet management, operators will always be the heart and soul of a fleet. As manufacturers and equipment purchasers place more value on that piece, the role of the operator extends from design to daily use.
Reader survey: Lift trucks keep on truckin’
Top 20 industrial lift truck suppliers, 2017
View More From this Issue
Subscribe to Our Email Newsletter
Sign up today to receive our FREE, weekly email newsletter!
Latest Webcast
Warehouse Execution Systems (WES): The Pathway to Same-Day Fulfillment
This webinar explores the processes and technologies enabling same-day, same-hour order fulfillment using intelligent supply chain software.
Register Today!
EDITORS' PICKS
Lift truck operators: Drivers of change
For all the advances in lift truck technology and fleet management, operators will always be the...
Top 20 industrial lift truck suppliers, 2017
The top lift truck suppliers list is changing with industry acquisitions causing a dramatic...

Southern Glazer’s Wine & Spirits: Designed to Last
On Long Island, the country’s premier distributor of wine and spirits turned to shuttle and case...
GE Healthcare System Report: Lean repairs
Self-driving mobile robots improve cycle times and reduce floor space at GE Healthcare’s new...