Modex 2012: Datria introduces VoIP enhancements

Datria (Booth 828) rolled out two new enhancements to its voice over Internet (VoIP) voice recognition solutions at Modex on Wednesday. Both products are designed to give supervisors and managers visibility into real-time activities and control over their operations.

By ·

Datria (Booth 828) rolled out two new enhancements to its voice over Internet (VoIP) voice recognition solutions at Modex on Wednesday. Both products are designed to give supervisors and managers visibility into real-time activities and control over their operations.

The first enhancement provides remote, Web-based access to the system on laptops, tablets or smart phones for supervisors. “With this solution, a supervisor can log into the system to monitor performance and manage their facilities from any device with a Web browser and a web connection,” said Brad Wyland, vice president of strategic marketing.

A simple Web connection provides access to Datria’s Supervisor Dashboard and Voice Administration screens in order to monitor performance and respond to system configuration changes or updates.

The second enhancement allows supervisors to place a phone call to provide support and training assistance to employees from anywhere in the world. Using a mobile phone, smartphone or soft phone (like Whistle or Skype), they can use third-party calling to call into employees’ voice calls and help them with trouble spots or monitor new-hires as they learn the system.

For example, three-way calling enables supervisors to join the transaction with the employee and the warehouse management system (WMS), helping guide the worker through issue resolution without having to leave the office or from the warehouse floor.

Likewise, employees experiencing challenges such as equipment malfunction can place internal calls to supervisors for faster incident resolution. VoIP enables both the supervisor and employee to be on the transaction together.

Modex 2012 is scheduled to be held February 6-9, 2012 in Atlanta’s Georgia World Congress Center. The tradeshow will showcase the latest manufacturing, distribution and supply chain solutions in the material handling and logistics industry. Modern’s complete Modex 2012 coverage.


About the Author

Bob Trebilcock
Bob Trebilcock, editorial director, has covered materials handling, technology, logistics and supply chain topics for nearly 30 years. In addition to Supply Chain Management Review, he is also Executive Editor of Modern Materials Handling. A graduate of Bowling Green State University, Trebilcock lives in Keene, NH. He can be reached at 603-357-0484.

Subscribe to Modern Materials Handling Magazine!

Subscribe today. It's FREE!
Find out what the world’s most innovative companies are doing to improve productivity in their plants and distribution centers.
Start your FREE subscription today!

Latest Whitepaper
Evaluating Goods-to-Person Technologies
This white paper overviews the various, self-contained, goods-to-person AS/RS systems available for handling the totes, cases and eaches most frequently faced by e-commerce order fulfillment operations, and the typical applications for each.
Download Today!
From the May 2017 MMH Issue
Every company considers itself an innovator. It’s time to include materials handling leaders in that category.
Top 20 Worldwide Materials Handling Systems Suppliers 2017
ERP Suppliers’ Changing Role
View More From this Issue
Subscribe to Our Email Newsletter
Sign up today to receive our FREE, weekly email newsletter!
Latest Webcast
2016 Warehouse/DC Operations Webcast: Confronting omni-channel complexity
During this webcast we’ll examine the current activities, trends, and best practices in warehouse and DC operations management and how companies plan to address complex issues associate with omni-channel fulfillment.
Register Today!
EDITORS' PICKS
Materials Handling Innovation (and why it matters)
Every company considers itself an innovator. It’s time to include materials handling leaders in...
Thrive Market’s Startup Distribution Network
How does a fastgrowing, e-commerce startup company build out order fulfillment capabilities? Thrive...

U.S. Roadmap for Material Handling & Logistics: Version 2.0 released today
On Tuesday, the U.S. Roadmap for Material Handling & Logistics: Version 2.0 will be released on...
2017 Productivity Achievement Awards
Modern’s annual Productivity Achievement Awards honor companies that have made exceptional...