Supply chain management continues to expand in the cloud
What’s the state of cloud computing?
I put that question last week to Ranga Bodla and Roman Bukary, two executives from NetSuite, considered by many to be the largest on-demand provider of ERP solutions.
What sparked the question was an announcement that NetSuite was releasing a demand planning application as part of its latest release. I remember talking to NetSuite when they first came to the market a few years ago, and most of what they had to offer was back office applications, like financials and human resources.
Since then, however, the company has seen increased demand from manufacturers and distributors. “We started out by focusing on the horizontals – the applications that would satisfy a broad set of customers,” Bodla told me. “In the last 18 months, we’ve increased our focus on applications for distribution and manufacturing.”
In the past, many of those applications came from partners, like eBizNet, formerly known as 7Hills, which provided warehouse management functionality, and RootStock, a provider of manufacturing planning software. NetSuite built demand planning inhouse. “We wanted an application that was built directly on our platform to provide a completely seamless experience to the user,” Bodla said.
Going forward, Bodla said, NetSuite will take a two-pronged approach to applications. Whenever possible, it will build a broad functional application to meet the needs of 80% of users. NetSuite will work with partners on applications for customers that need deep functionality.
The emphasis on warehousing and manufacturing applications also represents a shift in the makeup of companies interested in NetSuite. “A majority of our customers are now product-based rather than service based,” Bodla said. “They are making and distributing things.”
And, they’re running conventional warehouses and factories. “We’re probably not appropriate for the upper end of the market and most of our customers aren’t yet at that level of complexity,” he said. “We’re not Diapers.com, with mobile robots. We’re comfortable in the mid-range now and we are moving up the scale.”
“We have customers running 200,000 and 300,000 sq ft warehouses that are comfortable with their software in the cloud,” he added. “It’s appropriate, scalable and efficient for most needs.”