Using voice and bar code scanning at Longos

A Canadian grocer combines two technologies to streamline picking processes in its fresh meat department.

<p>Longo Brothers Fruit Markets Inc.is a family owned business which was started byTommy, Joe and Gus Longo in 1956. The first store was located on Yonge Street and Castlefield, in Toronto. The first location was no more than 2,000 square feet.</p>

Longo Brothers Fruit Markets Inc.is a family owned business which was started byTommy, Joe and Gus Longo in 1956. The first store was located on Yonge Street and Castlefield, in Toronto. The first location was no more than 2,000 square feet.

in the News

Q4 2017 Rail/Intermodal Roundtable: Improvements apparent; work remains
The State of the DC Voice Market
ShipStation fulfillment program provides parcel shippers with vetted options
Behind the Koerber Group/HighJump acquisition
The Essential Guide to High Value, Low TCO WMS on the Fast Track
More News
By ·

Last February, Longos Brothers Fruit markets, a 53-year-old family-owned grocery chain installed a voice-directed picking solution (Lucas Systems) to improve productivity in its distribution centers in Mississauga, Ontario.

The result, says John Charleson, director of supply chain and information technology, for the 16-store chain has been a 14% increase in improved productivity—from 140 cases per hour to 164 cases per hour.

But Longos has taken the implementation of voice one step further, combining it with a wearable computer and ring-scanning technology, to capture check weights – the weight of a carton of product – in the meat department. “In the meat department, we sell product by the pound rather than by the case,” Charleson explains. “But having an order selector read the weights into the voice system would lead to errors. Instead, the bar code label on a carton of meat contains the weight. Capturing that with a bar code scan is more efficient and accurate.”

Longos took the first step of introducing voice when it implemented a new WMS system in February.

“Prior to that, we were using an older WMS with RF-enabled scanning guns,” says Charleson. “Increasing throughput in the facility was limited because our order selectors had to pick up and put down a scanning gun every time they completed a case pick. By implementing a new WMS (Qdata), we were able to add voice technology to our processes.”

In most of the facility, Longos uses its mobile computers (Motorola) as multi-function devices: In receiving, putaway, replenishment and pallet picking, the devices are used for bar code scanning; order selectors use them in voice mode to drive case picking.

In the meat area, on the other hand, it’s important to capture not just the type of product being picked, but also the weight of the product being picked, since that’s how the product is tracked and sold. For that reason, order selectors are outfitted with a wearable computer that includes a headset and a ring scanner. The selector is directed to a pick location and told how many cases to pick with voice. The ring scanner is used to scan a bar code label on a case of meat to capture the weight. Using a wearable computer means that the selector is still able to operate in a hands free/eyes free environment as with voice.

The result: “When we did the budget, we allocated 3 months before we would start to see benefits from voice and the wearable scanners,” says Charleson. “Instead, we began to seen an increase in productivity within three weeks. We were told we can get up to 20% improvements, we budgeted a 10% improvement, and three months later we’re up to 14%.”

Read my Blog: Voice Technology is speaking loud and clear


About the Author

Bob Trebilcock
Bob Trebilcock, editorial director, has covered materials handling, technology, logistics and supply chain topics for nearly 30 years. In addition to Supply Chain Management Review, he is also Executive Editor of Modern Materials Handling. A graduate of Bowling Green State University, Trebilcock lives in Keene, NH. He can be reached at 603-357-0484.

Subscribe to Modern Materials Handling Magazine!

Subscribe today. It's FREE!
Find out what the world’s most innovative companies are doing to improve productivity in their plants and distribution centers.
Start your FREE subscription today!

Latest Whitepaper
Capturing Labor, Space, and Accuracy Returns with AS/RS
Find out how the demand of e-commerce and digital age expectations are driving the need to automate material handling with AS/RS solutions to improve labor productivity, save space, and reduce costs associated with inaccurate picks
Download Today!
From the November 2017 Modern Materials Handling Issue
A new facility, iPhones and a new WMS allowed cookware manufacturer Lodge to double its business for the fourth time in 20 years and shorten order delivery time from 10 days to three.
10th Annual Salary Survey: The Price of Performance
Let’s put Automatic Data Capture (ADC) Technology to Work
View More From this Issue
Subscribe to Our Email Newsletter
Sign up today to receive our FREE, weekly email newsletter!
Latest Webcast
The State of the DC Voice Market
A lot has changed in the last 10 years, especially in voice technology. This webinar will cover the state of the voice market, review two leading voice solutions and help you gain a better understanding of the options and capabilities available today.
Register Today!
EDITORS' PICKS
Lodge Manufacturing: Distribution Cast in Iron
A new facility, iPhones and a new WMS allowed cookware manufacturer Lodge to double its business for...
Rochester Drug Cooperative: Robots ready for work
It’s still early stages, but Rochester Drug Cooperative is proving that mobile robotic piece...

System Report: Pouch sorter powers Stage’s fulfillment needs
How a hometown department store chain transformed its e-fulfillment processes with pouch sortation...
Cubing and Weighing Equipment: Measure Up
The use of cubing and weighing equipment is growing beyond dimensional weight applications.