Subscribe to our free, weekly email newsletter!



Voice recognition: Enabling diversity in the warehouse

Warehouses and DCs are becoming more diverse. Here are three ways voice adapts to a changing landscape.
By Bob Trebilcock, Executive Editor
September 23, 2011

For five years, I wrote about issues related to diversity for DiversityInc magazine. I had the opportunity to speak to senior level executives at some of the country’s largest corporations – companies as Comcast, Coca-Cola, Raytheon and Walmart – about their efforts to tap customers and talent in under-served communities.

Anyone who has walked through a warehouse or DC in recent years knows that diversity is an opportunity and a challenge for warehouse managers trying to maintain a stable workforce in their facilities. So I was intrigued when Steve Gerrard, vice president of marketing for Voxware, proposed a conversation about voice recognition technology as an enabler of diversity. 

Just as a publication like DiversityInc defines diversity in terms that go beyond race, gender, ethnicity and sexual orientation, so did Gerrard – which shows he’s keeping up on the issues. So, how does voice enable diversity?

“For starts, there’s the classic American immigration story,” Gerrard said, pointing out that many warehouses today employ associates from around the globe. “You end up with an ordinate share of transient labor or immigrant labor who are non-native English speaking: they may speak English at work, but they speak Spanish or Vietnamese or another language at home.”

Voice, especially speaker dependent systems that are trained by phrases spoken by a specific individual, helps assimilate the work force into the work flow. “If you speak broken English, the system can still understand you and you can work productively, regardless of your native language,” Gerrard said.

A second way to think of voice is to think of the human adoption cycle. “As I use a piece of technology, I use it slowly at first and then more quickly over time,” Gerrard said. “Instead of moving through each step of a transaction, voice allows the experienced worker to string multiple transactions together to speed things along.”

The third theme was job diversity. With voice, a worker can do picking in the morning and replenishment in the afternoon. “It gives you a lot more flexibility with the functional activity of your workers,” Gerrard said.

 

About the Author

Bob Trebilcock
Executive Editor

Bob Trebilcock, executive editor, has covered materials handling, technology and supply chain topics for Modern Materials Handling since 1984. More recently, Trebilcock became editorial director of Supply Chain Management Review. A graduate of Bowling Green State University, Trebilcock lives in Keene, NH. He can be reached at 603-357-0484.


Subscribe to Modern Materials Handling magazine

Subscribe today. It's FREE!
Find out what the world’s most innovative companies are doing to improve productivity in their plants and distribution centers.
Start your FREE subscription today!

Recent Entries

Zebra gains instant access to complimentary technologies. But first, it needs to integrate a former partner that is 2-1/2 times its size.

Distribution requirements are changing. Few distribution managers would quibble with that statement. The increase in the demand for mixed cases, mixed cartons, aisle ready pallets and, most importantly, the increase in the volume of e-commerce orders is driving new levels of investment in automation.

MDT works with Mitsubishi Electric to ensure technical competence in providing change management support for Mitsubishi Electric Automation products.

This fully updated 7th edition of the “Belt Conveyors for Bulk Materials”, is a must have source book for end users, designers, engineers, manufacturers and consultants.

While we've been focusing on the warehouse, the next evolution in e-commerce is the last mile delivery and in-store fulfillment. It could be the break brick-and-mortar has been looking for.

Article Topics

Blogs · Voice · Automated Data Capture · Voxware · All topics

About the Author

Bob Trebilcock, executive editor, has covered materials handling, technology and supply chain topics for Modern Materials Handling since 1984. A graduate of Bowling Green State University, Trebilcock lives in Keene, NH. Contact Bob Trebilcock.


© Copyright 2013 Peerless Media LLC, a division of EH Publishing, Inc • 111 Speen Street, Ste 200, Framingham, MA 01701 USA