Reverse Logistics

By Patrick Burnson · March 1, 2017
There’s a dawning awareness of the importance of a reverse logistics strategy—especially in light of the critical role it now plays in e-commerce. Our experts say that level of thinking will not only help improve customer service, but will contribute significantly to an organization’s bottom line.
By Jeff Berman · December 20, 2016
Reverse logistics processes will be looked to more than ever for retail shippers, with industrial real estate firm CBRE calculating that the total value of returned goods purchased online during the 2016 holiday season will be between $14 billion to almost $29 billion (out of total holiday e-commerce sales of $95 billion). That was a key takeaway from the firm’s recently report, entitled: “Holiday Stress: E-commerce and the Rapidly Rising Rate of Return.”
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By Charlie Tanner · July 2, 2015
As customers' demands constantly evolve, transportation and logistics (T&L) operations are being put under growing pressure to offer more efficient delivery services, while not compromising on customer service. Using findings from a research survey conducted among transport and logistics managers around the world, this report explores how a combination of mobile technology implementations for mobile workers, and process re-engineering efforts can elevate operations to the next level.
By Brooks Bentz · February 1, 2015
Reverse logistics can represent a significant chunk of supply chain cost—and it’s typically not very well managed. Our resident consultant suggests that it’s time for savvy logistics operations to manage reverse as an integral part of supply chain management to improve efficiency and reduce cost.
By MMH Staff · January 28, 2015
97% say the return process is very important to their future intentions to shop with a retailer.
By Bob Trebilcock · June 3, 2014
New APICS survey finds that remanufacturing and reverse logistics are no longer niche competencies
By Patrick Burnson · February 1, 2014
Shippers and their service providers are outlining plans for the new year by identifying pain points in the reverse loop. Key to that process is developing a returns management strategy designed to provide customers with multi-channel visibility.
By Jeff Berman · August 30, 2012
The merging of the complex web of healthcare with efficient logistics operations is one that comes with more than a few challenges.
By Sara Pearson Specter · July 1, 2012
Reverse logistics service converts used packaging waste into a valuable asset.
By MMH Staff · June 13, 2012
Compliance and supply chain complexity plus lack of automation heighten risk to bottom-line and reputation
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By George Kokoris · June 1, 2012
As a global leader in supply chain logistics, UPS has a long history of working with high-tech companies, from small component suppliers to global finished-goods powerhouses.
By Patrick Burnson · June 1, 2012
Forward logistics is the primary focus for shippers of all commodities, but fine-tuning the “reverse loop” is becoming more urgent. As high-end companies develop new revenue streams, reverse logistics and after sales services are proving to be valuable tools.
By Patrick Burnson · May 14, 2012
This is an exclusive interview with Dennis Omanoff, Senior Vice President, Supply Chain and Procurement, Seagate Technology
By Jeff Berman · December 8, 2011
This new offering integrates forward and reverse logistics into the same facility to further optimize the returns process and drive greater value recovery of returned assets
By Patrick Burnson · October 31, 2011
As noted in Part I of this series, supplier transparency is key to any reverse cycle.

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From the August 2017 Modern Materials Handling Issue
For all the advances in lift truck technology and fleet management, operators will always be the heart and soul of a fleet. As manufacturers and equipment purchasers place more value on that piece, the role of the operator extends from design to daily use.
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