Modex 2012: Datria introduces VoIP enhancements
February 08, 2012 - MMH Editorial
Datria (Booth 828) rolled out two new enhancements to its voice over Internet (VoIP) voice recognition solutions at Modex on Wednesday. Both products are designed to give supervisors and managers visibility into real-time activities and control over their operations.
The first enhancement provides remote, Web-based access to the system on laptops, tablets or smart phones for supervisors. “With this solution, a supervisor can log into the system to monitor performance and manage their facilities from any device with a Web browser and a web connection,” said Brad Wyland, vice president of strategic marketing.
A simple Web connection provides access to Datria’s Supervisor Dashboard and Voice Administration screens in order to monitor performance and respond to system configuration changes or updates.
The second enhancement allows supervisors to place a phone call to provide support and training assistance to employees from anywhere in the world. Using a mobile phone, smartphone or soft phone (like Whistle or Skype), they can use third-party calling to call into employees’ voice calls and help them with trouble spots or monitor new-hires as they learn the system.
For example, three-way calling enables supervisors to join the transaction with the employee and the warehouse management system (WMS), helping guide the worker through issue resolution without having to leave the office or from the warehouse floor.
Likewise, employees experiencing challenges such as equipment malfunction can place internal calls to supervisors for faster incident resolution. VoIP enables both the supervisor and employee to be on the transaction together.
Modex 2012 is scheduled to be held February 6-9, 2012 in Atlanta’s Georgia World Congress Center. The tradeshow will showcase the latest manufacturing, distribution and supply chain solutions in the material handling and logistics industry. Modern’s complete Modex 2012 coverage.