Psion introduces new services portfolio

Psion Services gives customers and partners solutions aimed at reducing cost and minimizing downtime.
By Modern Materials Handling Staff
February 28, 2012 - MMH Editorial

Psion today launched a set of three service programs under the umbrella name of ‘Psion Services’. With the new Psion Services portfolio, organizations can benefit from increased workforce productivity, operational efficiency and reduced costs. From today, Psion’s global partners and customers can further tailor their service plans to meet the greatest range of specific business needs.

The Psion Services portfolio consists of three programs: Modular Services, Managed Services and Primary Services.

Modular Services
Modular Services is a service plan designed exclusively for users of devices built on the highly adaptable Psion Omnii platform. The plan enables Psion reseller partners to deliver better support to their customers through certified, on-site replacement of modules, which reduces costs, shortens downtime and assures a better overall level of customer service.

Managed Services
Managed Services enables customers to fully optimize their hardware and software throughout its working life. From device selection, planning and deployment to management, usage analysis and optimization, Psion Managed Services combines superior break-fix support services with proactive Mobile Device Management (MDM) tools for remote, real-time device monitoring. The service gives customers the ability to manage device rollouts across multiple sites, which can maximize uptime and operational efficiency, while driving down costs.

Primary Services
Primary Services replaces Psion’s existing “i-Serv” plan and continues to provide customers and partners with the industry’s best ‘break-fix’ protection. With Psion’s Primary Services, subscribers benefit from fast turnaround, optional overnight shipping and live around-the-clock help desk support. Primary Services also delivers access to Psion’s ground-breaking online community, IngenuityWorking, for interactive support and near real-time assistance.

“Our facilities are located throughout western Canada, so the ability to service devices remotely in the field is critical to our business,” said Kent Kostuk, Industrial Engineering Director, Federated Co-operatives Limited, a retail co-op providing central wholesaling, manufacturing, marketing and administrative services to its member-owners. “Ryzex, a systems integrator and Psion partner, understood our needs and suggested that we consider the Omnii platform. It was clear that the modularity of the products and the ability to service individual modules would provide us with a level of flexibility that no other rugged device manufacturer can offer.”

“Enterprises face increasing pressure to achieve operation efficiencies while improving customer service, but many organizations struggle to effectively manage their mobile devices and applications against this challenging backdrop,” said Ron Caines, President of Worldwide Sales and Service at Psion. “Our new Psion Services portfolio offers a level of customization that is unmatched in the rugged device market that enables our customers to efficiently and cost-effectively manage their mobile environments.”

For more information on Psion’s Services offerings, visit http://services.psion.com



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