Retail: Inside the multi-channel DC

Four approaches to multi-channel distribution show how the same tried and trusted technology can enable efficient store replenishment while keeping e-commerce customers happy.
By Josh Bond, Associate Editor
October 01, 2012 - MMH Editorial

The rise of the smartphone and the growth of e-commerce have created a new generation of consumer expectations. Companies have worked to meet those expectations by creating dedicated distribution facilities designed for objectives like next-day or same-day delivery, 100% order accuracy, and customized product packaging. In some ways, direct-to-consumer (D2C) fulfillment looks very little like traditional retail store distribution, where units per order, optimal lead times and product presentation objectives are geared toward an entirely different set of metrics.

For many businesses, the e-commerce channel now constitutes enough of the company’s overall sales to warrant a larger commitment. No longer content to contract D2C fulfillment through a third-party logistics provider or to continue to operate separate facilities for each channel, many businesses are considering the benefits of a multi-channel distribution center. The hope is that bringing the once discrete processes of retail and D2C fulfillment under one roof can help make both channels more profitable.

A smaller footprint, a smaller inventory and happier customers make a compelling argument for the move to multi-channel, but it is not as simple as co-locating these processes under one roof. The disparate demands require unique combinations of traditional hardware and innovative software.

Modern spoke to systems designers and integrators, and compiled four examples of distribution solutions that illustrate the emerging variety of multi-channel fulfillment strategies. Multi-channel facilities challenge traditional assumptions, but when done right, they can create the flexibility to impress even the most fickle customers—whether they visit a virtual or brick and mortar storefront.



About the Author

image
Josh Bond
Associate Editor

Josh Bond is an associate editor to Modern. Josh was formerly Modern’s lift truck columnist and contributing editor, has a degree in Journalism from Keene State College and has studied business management at Franklin Pierce.


Subscribe to Modern Materials Handling magazine

Subscribe today. It's FREE!
Find out what the world's most innovative companies are doing to improve productivity in their plants and distribution centers.
Start your FREE subscription today!

Recent Entries

IHS Technology reports 2.1% fall in revenues for programmable logic controllers; strong growth in US and food and beverage.

Razat Gaurav to lead global industries and solutions; Enrique Rodriguez appointed global sales leader.

Hosted by the Reusable Packaging Association, education forum features more than a dozen sessions over three days.

Patent covers automatic method of sensing, recording and reporting vehicle impacts.

Real-time location system (RTLS) to track players and officials in 17 stadiums.

Comments

Post a comment
Commenting is not available in this channel entry.


© Copyright 2013 Peerless Media LLC, a division of EH Publishing, Inc • 111 Speen Street, Ste 200, Framingham, MA 01701 USA