VoIP or traditional voice: Which solution is better?

Which voice technology solution is right for your facility?

March 01, 2011 - MMH Editorial

Datria argues that because its solution uses off-the-shelf phones that cost considerably less than traditional voice hardware and operates over a WiFi network, it is a less expensive solution. 

Steve Banker, director, supply chain management, for ARC Advisory Group, is impressed by Coke’s implementation, but is not sure that VoIP is right for everyone.
“There were some unique characteristics to the Coke implementation,” Banker says. The most important of those was that Coke had made a commitment to use voice corporate wide and not just in the DC. In addition, he says, Coke had an experienced IT staff. While the bottler did have to beef up their WiFi infrastructure and add a number of access points, Banker says that it made sense for Coke.

“If you’re standardizing on voice across your company, there’s a very good argument for this approach, especially if you have an experienced IT staff,” Banker says. “At the same time, I’m not sure it makes sense for the warehouse that doesn’t have an infrastructure in place and wants to implement a simple and reliable solution.” Or, if a company has just one or two facilities, remember that CCR has been able to leverage its investment across 100 facilities to date.

That said, Banker points out that the traditional market is more dynamic than ever. “Despite new players and more competition, I believe Vocollect is stronger than ever, as is Lucas Systems,” Banker says. “At the same time, we’re seeing solutions like the one from Aldata in France that uses a Nuance speech engine and doesn’t lock you into using proprietary hardware.” 

In short, for the company implementing voice, there are more choices and solutions than ever before.

Coke’s new take on voice technology
To revitalize its distribution processes, Coca-Cola Refreshments U.S.A. implemented a VoIP-based voice technology that enables 3,000 warehouse associates in 100 facilities.

How VoIP works at Coca-Cola
The system uses wide area and local area networks to direct operations on the floor of warehouses across the enterprise.



Subscribe to Modern Materials Handling magazine

Subscribe today. It's FREE!
Find out what the world's most innovative companies are doing to improve productivity in their plants and distribution centers.
Start your FREE subscription today!

Recent Entries

Despite advances in process automation, vital business processes consisting of data-driven tasks such as collecting, reviewing, and inputting information still exist in most organizations. These tasks are mundane, repetitive and... okay, boring.

This in-depth whitepaper takes you through the journey that Smith & Nephew - a global research, development and manufacturing company of medical devices and products - underwent when initially looking for a provider to manage their tool cribs and eventually decided on an end-to-end supply chain management firm. Outsourcing white papers, SDI medical device manufacturing

Pressure-senstitive labeling machinery company expands Accraply's products and markets.

The new tire handling systems group will offer a variety of services including design engineering, project management, site supervision, controls, software, automated storage and retrieval, and custom manufacturing solutions specific to the tire industry.

New facility to house more than 300 engineers, project managers, sales, customer service and administrative staff.

About the Author

Bob Trebilcock, editorial director, has covered materials handling, technology, logistics and supply chain topics for nearly 30 years. In addition to Supply Chain Management Review, he is also Executive Editor of Modern Materials Handling. A graduate of Bowling Green State University, Trebilcock lives in Keene, NH. He can be reached at 603-357-0484.

Comments

Post a comment
Commenting is not available in this channel entry.