Mobile & Wireless White Papers
As important as field workforce processes are to customer satisfaction and profit, your colleagues shared that there is definitely room for improvement when it comes to the devices at work in the field.
Rugged mobile computers have an established presence in industrial environments for data collection and barcoding. The rugged form factor offers advantages in distribution, warehousing, and manufacturing that consumer-grade devices such as tablets and PDAs do not provide.
The pressures to control costs and grow profits during financially challenging times are forcing businesses to streamline operations, grow profits and manage expenses, and improve customer services in an effort to remain viable in their respective, highly competitive markets.
How does a fast-growing retailer speed the right products at the right prices and at the right time to its stores? For Do It Best Corp., one of the fastest-growing hardware lumber building materials cooperative in the industry with 4,100 member-owned stores, the answer was to replace manual, paper-based order fulfillment processes at 8 retail service centers with voice-directed picking on multi-modal mobile computers.
This paper will review the key requirements when considering a mobility solution. Historically, enterprise mobility solutions – whether supporting a field technician, a warehouse worker or a delivery driver – have been deployed as a point solution, separate from the overall IT infrastructure. However this approach has limitations in system scalability and manageability.
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