DHL eCommerce gets logistics technology platform - FarEye on board

FarEye, a logistics management solution, became a partner of choice for DHL eCommerce to enhance its customer experience, optimize its resources and deliver its brand promise "real-time."

DHL eCommerce is a division of the world’s leading logistics company Deutsche Post DHL Group. The Group generated revenue of more than 57 billion euros in 2016. DHL eCommerce provides international, standard parcel delivery for business customers. It supports business processes with mature e-commerce shipping solutions and technology platforms that help enable various online businesses.

DHL eCommerce invests in technology to improve processes and have better communication across all parties. FarEye’s platform became an apt fit as it integrated with the organization’s existing systems and made the IT infrastructure flexible and agile. 

Being a SaaS platform, FarEye gave DHL eCommerce the flexibility to the scale-up and down depending on the demand levels, which gave them an edge to adapt quickly to any work environment. 

DHL eCommerce measured vendors not only basis the features they offered but evaluated them holistically from a ‘process proposed’ perspective.

In an interview with LM, the company said logistics managers can visualize a unique business requirement and deliver it with FarEye’s BPM engine:

Built on BPM framework, FarEye helps managers to quickly build new products for their customers like store pickups, time-bound delivery and reverse pickups. Its web platform gives managers tools for higher efficiency, like efficient route optimization, live tracking and predictive delay calculation, while the mobile application empowers their delivery agents to pick and deliver seamlessly with real-time updates.

FarEye also enables managers to build customer-centric logistics processes by providing map-based live track of the shipments and power to re-schedule or suggest options to deliver to a nearby retail store.

The platform can accommodate any changes or additional requirements with a simple “Drag-and-Drop” – with no down time. These new requirements can be executed with minimal disruption, keeping the organization agile and ready for new opportunities and revenue streams to ensure growth.

FarEye is trusted by world’s largest logistic companies, like DHL and retailers like Walmart, to enable enterprises to make their logistic processes ‘smarter’ with cloud & mobility and ready for industry 4.0.

“With eCommerce growing at such a rapid pace we see a fantastic opportunity for high quality solutions that will offer a great customer experience and more choice, convenience and control for online shoppers, said Charles Brewer, CEO DHL eCommerce. 

Kushal Nahata, Co-founder & CEO FarEye, added that FarEye is “an indispensable support system” for brands whose focus is enhanced customer experience and complete visibility of their logistics.