MRO Technician Spotlight: Daniel Ruiz, Beumer Corp.

Modern's Maintanace Repair and Operations (MRO) team spoke with Customer Support Engineer, David Ruiz of Beumer Corp.

By ·

Daniel Ruiz, Beumer Corp.


Customer support engineer


New Jersey


North America


Remote support; on-site support and service; installations and commissioning; upgrades and modernization

MHMRO: How did you get into the materials handling industry, and what do you like about it?

Ruiz: As a kid I would take things apart and put them back together or make things out of spare parts in the garage. I joined the Air Force out of high school and was a crew chief on C-130s. I gained most of my mechanical background there. After that, I became a commercial electrician and did a project with Siemens and Dematic. I joined Dematic in 2005. Then SKI Logistics offered me a job as a commissioning engineer and then as electrical installation supervisor. I joined Beumer in 2010.

I like the diversity of being able to work in different locations. The atmosphere is always changing. I don’t like doing the same thing every day. Right now I’m doing an installation, but next week I’ll be preparing for an installation and then doing some on-site service work.

MHMRO: What skills are most important for someone in your position to be successful?

Ruiz: You need to be friendly and work well with customers, and you need to make them feel like they’re part of our family. You have to have a lot of determination, too. Whether you’re completing a project or performing service, you have to get a lot of work done in a certain window, so you have to be able to stay focused and get everything done fast, efficiently and correctly. It helps to be detail-oriented.

For example, last year we were working on a shipping sorter expansion. I had left for the day and was working on daily site reports when the customer called the support hotline and was routed to me. Normally we can connect to the PLC remotely, but for some reason I couldn’t. The PLC looked like it had died, and we thought for a moment we might need to replace it. I went back to the site, got online with my laptop and tried an overall reset. It worked.

MHMRO: How do you stay up to speed with all the innovation?

Ruiz: We do a lot of training with Allen Bradley and Siemens. The office hosts two-week classes with people from around the world. Or, I might go to Germany for training on the new Siemens programmable logic controller (PLC). One time I was the only materials handling guy in the class, and I saw a lot of Department of Defense people who use the same PLC on munitions elevators on ships. It was interesting to see how widely these technologies are used.

You have to cram a lot of information in your head and become a jack-of-all-trades. Then it depends on what customers want, what equipment they specify, so you have to learn it and support them. Other customers don’t know what they want so we’ll work with what is most familiar.

MHMRO: What tools and technologies help you solve problems, and how have they changed over the years?

Ruiz: Remote connections have changed quite a bit. It used to be connecting locally with a DB9 port on a laptop, and most laptops don’t even have those ports anymore. It used to be a dial-up modem, and now it’s a virtual server, where one server has every piece of materials handling equipment and it’s split up virtually.

I’m not the expert on any of it. I’m more like the tip of the spear for supporting a customer. I know who to contact and whether they can help remotely. I can connect those experts to the customer’s site or to my computer remotely, since sometimes I have a better remote connection than the experts do. That also avoids VPN tunnels that can slow you down.

I never thought I’d be doing this, connecting remotely and working more with computers. I don’t think anyone can keep turning wrenches their whole life, so you have to look long-term at how to sustain your career. I think it’s exciting.

Subscribe to Modern Materials Handling Magazine!

Subscribe today. It's FREE!
Find out what the world’s most innovative companies are doing to improve productivity in their plants and distribution centers.
Start your FREE subscription today!

Article Topics

MRO · Technicians · · All Topics
Latest Whitepaper
Southworth Brouchure Shows Practical Applications of Ergonomics
This little booklet done in comic book style uses simple illustrations to take readers on a walk through a hypothetical, yet typical, plant where the plant manager, safety director, and controller point out a variety of problems that were solved through the practical application of ergonomics.
Download Today!
From the December 2018 Modern Materials Handling Issue
EDC brought in a WMS, lights, powered conveyor and sortation to write a new chapter in the book distributor’s distribution story.
Educational Development Corp. writes a new chapter in distribution
2018 Top 20 warehouses
View More From this Issue
Subscribe to Our Email Newsletter
Sign up today to receive our FREE, weekly email newsletter!
Latest Webcast
The Impact of e-Commerce on an Organization’s Fulfillment Operations
This exclusive research study, conducted by Modern Materials Handling on behalf of Honeywell, investigates the consequences e-commerce has on an organization’s fulfillment operation.
Register Today!
Resilience and innovation at Gap Inc.
Just months before the start of the 2016 holiday season, one of Gap Inc.’s distribution centers...
System Report: Luxottica keeps it simple
Simplification and consolidation drove the design of a new 1.1-million-square-foot logistics campus...

Goya Foods’ secret ingredient: Lift trucks
The leader in Hispanic food and beverage products puts a variety of lift trucks and racks to work in...
Arvato SCM Solutions: Fashion Logistics
At its Hannover, Germany, facility, e-commerce logistics provider Arvato SCM Solutions is using...