Vanderlande showcases real-time, video-based help desk support

At a press conference Monday, Vanderlande (Booth 2041) highlighted a new solution to enable remote video and audio technician support.

Using a wearable camera resistant to shock, dust and water, EYE4U establishes a secure link over any wireless network from an on-site technician to a help desk, where experts can guide diagnostics and repairs. The system can eliminate the need to dispatch a technician to a facility for as many as 90% of support calls.

“This solution complements our automated remote monitoring service that provides real-time information on the overall health of a system and its components,” said Philip Mello, business development manager, services, for Vanderlande Industries. “EYE4U can help address any issues quickly by empowering both on-site Vanderlande technicians and facility staff with immediate support.”

EYE4U can help bridge any language barriers, Mello said, and can archive video and photos for future technician training.

ProMat 2015 is scheduled to be held March 23-26, 2014 at Chicago’s McCormick Place. The tradeshow will showcase the latest manufacturing, distribution and supply chain solutions in the material handling and logistics industry. Modern’s complete ProMat 2015 coverage.