Reverse Logistics

By Patrick Burnson · March 5, 2018
As e-commerce flourishes, product returns have become even peskier. At the same time, those in the third-party logistics space who aren’t afraid to get their hands dirty are helping shippers create new revenue streams by accommodating the booming demand.
By Patrick Burnson · February 12, 2018
"Circular Economy” was the theme addressed by The Reverse Logistics Association’s (RLA) at its annual conference and expo in Las Vegas last week. With the flourishing of e-commerce, product returns have become even more nettlesome for today’s global supply chain managers. At the same time, however, new revenue streams are being created in the 3PL and warehousing sectors.
By Irv Grossman and James Kilkelly · January 31, 2018
The Internet of Things will change the way supply chains manage the lifecycle of products, as a slew of new connected devices come to market. The cell phone industry offers a model for how to handle connected products that are chock full of private, personal data.
By Jeff Berman · January 10, 2018
While the 2017 holidays are in the rear view mirror, that does not mean that it has gotten up and gone away. How? Well, in the supply chain management world we live in, it really comes down to two simple words: reverse logistics.
By Patrick Burnson · September 6, 2017
The acquisition is designed to accelerate Pitney Bowes’ expansion into the U.S. domestic parcels market at scale, enabling the company to deliver a broader range of consumer-focused ecommerce and parcel management solutions to retailers, small and medium businesses, and enterprise clients.
By Patrick Burnson · September 6, 2017
The Hackett Group, Inc. has launched Quantum Leap, a digital benchmarking and performance improvement platform designed to speed up the benchmarking process, and enable logistics managers to better assess performance gaps.
By Patrick Burnson · March 1, 2017
There’s a dawning awareness of the importance of a reverse logistics strategy—especially in light of the critical role it now plays in e-commerce. Our experts say that level of thinking will not only help improve customer service, but will contribute significantly to an organization’s bottom line.
By Jeff Berman · December 20, 2016
Reverse logistics processes will be looked to more than ever for retail shippers, with industrial real estate firm CBRE calculating that the total value of returned goods purchased online during the 2016 holiday season will be between $14 billion to almost $29 billion (out of total holiday e-commerce sales of $95 billion). That was a key takeaway from the firm’s recently report, entitled: “Holiday Stress: E-commerce and the Rapidly Rising Rate of Return.”
By Charlie Tanner · July 2, 2015
As customers' demands constantly evolve, transportation and logistics (T&L) operations are being put under growing pressure to offer more efficient delivery services, while not compromising on customer service. Using findings from a research survey conducted among transport and logistics managers around the world, this report explores how a combination of mobile technology implementations for mobile workers, and process re-engineering efforts can elevate operations to the next level.
By Brooks Bentz · February 1, 2015
Reverse logistics can represent a significant chunk of supply chain cost—and it’s typically not very well managed. Our resident consultant suggests that it’s time for savvy logistics operations to manage reverse as an integral part of supply chain management to improve efficiency and reduce cost.
By MMH Staff · January 28, 2015
97% say the return process is very important to their future intentions to shop with a retailer.
By Bob Trebilcock · June 3, 2014
New APICS survey finds that remanufacturing and reverse logistics are no longer niche competencies
By Patrick Burnson · February 1, 2014
Shippers and their service providers are outlining plans for the new year by identifying pain points in the reverse loop. Key to that process is developing a returns management strategy designed to provide customers with multi-channel visibility.
By Jeff Berman · August 30, 2012
The merging of the complex web of healthcare with efficient logistics operations is one that comes with more than a few challenges.
By Sara Pearson Specter · July 1, 2012
Reverse logistics service converts used packaging waste into a valuable asset.

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