IDC Manufacturing Insights unveils Warranty Management Maturity Model

New framework is designed to reduce costs, assess capabilities and initiate continuous improvement process

By ·

IDC Manufacturing Insights’ product lifecycle strategies practice has unveiled an initiative to develop a Warranty Management Maturity Model, a proposed standard framework for companies to assess the maturity and capabilities of their warranty organization, benchmark against peers, and initiate a continuous improvement process. The first of its kind, this framework will provide manufacturers with standard language, metrics, maturity stages, and a basis for the best practices and technologies that improve performance and accelerate business transformation.

Technology and engineering oriented manufacturers will benefit greatly from this new model as, according to IDC research, these organizations spend an average of 2-4% of revenues on warranty.

“Warranty management is an area of great opportunity for cost reduction in the discrete industry,” said Sheila Brennan, Product Lifecycle Strategies program manager for IDC Manufacturing Insights. “Until now, there was no way for organizations to independently assess their ‘as-is’ state of warranty and determine their roadmap for incrementally moving forward.  Standardization will provide a basis for a higher level of collaboration, resulting in streamlined operations and increased business decision agility.”

IDC Manufacturing Insights is working with key members of the Institute of Warranty Chain Management (iWCM), Warranty Week, and industry representatives to vet out the initial model. Other organizations, including OESA and AIAG, are supporting this initiative. Following the development of the model, IDC will launch a large industry assessment survey through Warranty Week (http://www.warrantyweek.com) that will be open to product quality and warranty executives worldwide starting at the end of September.  The framework and study results will be presented at the Warranty Chain Management Conference in March 2011 in San Diego.

Once finalized, IDC Manufacturing Insights will release ownership of the model to the iWCM and its members for future maintenance. This will allow the iWCM to develop training courses, practitioner certifications and other mechanisms to support the advancement of the global warranty management profession, its mission since formation in 2006.


Subscribe to Modern Materials Handling Magazine!

Subscribe today. It's FREE!
Find out what the world’s most innovative companies are doing to improve productivity in their plants and distribution centers.
Start your FREE subscription today!

Article Topics

Best Practices · Business · Operations · Technology · · All Topics
Latest Whitepaper
Download: Material Handling Technology Survey Results
Readers are buying and replacing warehousing and distribution center software, but not before they do their own homework.
Download Today!
From the July 2017 Modern Materials Handling Issue
Shuttle and case dispensing technologies help Southern Glazer’s Wine & Spirits keep up with demand in one of the most competitive markets in the country.
Southern Glazer’s Wine & Spirits: Designed to Last
Automation: What’s at the heart of your system?
View More From this Issue
Subscribe to Our Email Newsletter
Sign up today to receive our FREE, weekly email newsletter!
Latest Webcast
Warehouse Execution Systems (WES): The Pathway to Same-Day Fulfillment
This webinar explores the processes and technologies enabling same-day, same-hour order fulfillment using intelligent supply chain software.
Register Today!
EDITORS' PICKS
Southern Glazer’s Wine & Spirits: Designed to Last
On Long Island, the country’s premier distributor of wine and spirits turned to shuttle and case...
GE Healthcare System Report: Lean repairs
Self-driving mobile robots improve cycle times and reduce floor space at GE Healthcare’s new...

Materials Handling Innovation (and why it matters)
Every company considers itself an innovator. It’s time to include materials handling leaders in...
Thrive Market’s Startup Distribution Network
How does a fastgrowing, e-commerce startup company build out order fulfillment capabilities? Thrive...