Kardex Remstar launches remote support service

Kardex Remstar (Booth B4735) has launched a Cloud-based Remote Support platform that continuously monitors the status of installed systems and remotely maintains them as needed.

“There are two key features included in the new support platform,” said Mark Dunaway, EVP of new business. “Remote Assistance manages diagnostics and allows simple maintenance requests to be performed remotely instead of on site to cut downtime; and Remote Analytics, which gives users access to machine data anywhere with the Internet.”

Additionally, the new LR 35 vertical buffer module (VBM) and the Shuttle XP vertical lift module (VLM) are displayed. “The LR 35 is ideal for single-part or small-volume orders,” continued Dunaway, who noted the unit includes a shelf system with automatic bin handling, picking stations and logistics software. “It delivers totes of small items to operators with minimal wait time, speeding up order picking and reducing the amount of floor space required to store items.”

Also new, Access Ready light technology can now be added to the Shuttle XP VLM, alerting operators to the tray’s arrival in the access opening.

Modex 2018 is scheduled to be held April 9-12 at the Georgia World Congress Center in Atlanta. The tradeshow will showcase the latest manufacturing, distribution and supply chain solutions in the materials handling and logistics industry. Modern’s complete coverage of the show.