Talking Supply Chain Podcast: Are you experienced?
On this episode, Steven A. Melnyk discusses why delivering a customer experience is key to supply chain success going forward. SCMR’s Editorial Director Bob Trebilcock hosts
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New packaging idea for the cold chain Learn from lift truck service history Two voices of reason on pallet materials 60 Seconds with Bob Trebilcock, outgoing executive editor, Modern Materials Handling The reBound Podcast: How Pitney-Bowes is innovating with autonomous vehicles. More BlogsListen to this episode of Talking Supply Chain wherever you get your podcasts.
A supply chain manager in the alcoholic beverage space recently described how his supply chain was evolving from a high-volume, low-cost, one-size-fits-all approach to fulfillment and delivery into one in which new digital capabilities allowed it to customize the order fulfillment process for nearly every customer. His point: The supply chain is evolving from one focused solely on cost, to one focused on delivering a customer experience.
On this episode of Talking Supply Chain, Michigan State professor Steven A. Melnyk explains why supply chain managers of the future will need to deliver a customer experience, along with the goods. Are you experienced?
Be sure to listen wherever you get your podcasts.
Click on the link to read the article on this topic co-authored by Steven A. Melnyk on SCMR.com.
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April 2024 Modern Materials Handling
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