MCFA introduces Jungheinrich parts guarantee

‘Parts Fast or Parts Free’ ensures next-business-day delivery for customers in United States.
By Modern Materials Handling Staff
January 14, 2013 - MMH Editorial

Mitsubishi Caterpillar Forklift America Inc. (MCFA), a leading provider of forklift trucks in the United States, Canada and Mexico, today announced the launch of the Jungheinrich “Parts Fast or Parts Free Guarantee,” which ensures next-business-day delivery of parts, or they are free, including freight.

“We’re pleased to introduce this new Jungheinrich Parts Fast or Parts Free Guarantee to our customers and dealerships,” said Kent Eudy, vice president of sales and marketing at MCFA. “We understand that our customers need their lift trucks to operate at peak performance, and this is another step in helping them achieve this goal.”

The guarantee is extended to all Jungheinrich warehouse product customers who conduct business with one of the more than 330 authorized Jungheinrich dealer locations throughout North America. Replacement parts are sourced from five North American MCFA parts distribution centers located in California, Indiana, Michigan, Pennsylvania and Texas, in addition to Jungheinrich AG’s parts distribution warehouse in Germany.

“There’s a misconception today that Jungheinrich parts are only available from Germany, and that’s simply not true,” said Eudy. “In fact, today, we have more than 150,000 Jungheinrich parts stocked and ready-to-ship from our five parts distribution centers throughout North America, and we’ll continue to add to that inventory in the year ahead.”

To qualify for the guarantee, orders must be placed through the customer’s authorized dealer by 5 p.m. Eastern Standard Time, and the customer must advise the dealer at the time of order that the part must be ordered to ship via FedEx or UPS next day air services. All orders within the United States will be delivered within 24 hours, or MCFA will cover the cost of the part and the freight. For orders placed within Mexico and Canada, the guarantee states that the part will ship within 24 hours, or it’s free, including freight.



Subscribe to Modern Materials Handling magazine

Subscribe today. It's FREE!
Find out what the world's most innovative companies are doing to improve productivity in their plants and distribution centers.
Start your FREE subscription today!

Recent Entries

The CMMS allows on-site maintenance teams to more effectively manage maintenance activities while increasing uptime and operating performance of automated materials handling systems and other infrastructure systems at the user’s site.

IBM and Ohio State have formed a unique partnership to train students on supply chain management software. It's a model that other businesses and universities should emulate.

Located in the city of Jundiai, in the state of São Paulo, the plant has been configured for the assembly of selected automatic data capture product lines.

Gor the first half of 2014, NRF said that retail sales were up just 2.9 percent compared to the first six months of 2013, with sales through the end of the year expected to be up 3.9 percent annually.

Quarterly Material Handling Equipment Manufacturing Forecast (MHEM) indicates growth on horizon for industry.

Article Topics

News · Lift Trucks · Forklifts · Jungheinrich · MCFA · All topics

About the Author

Josh Bond, Associate Editor
Josh Bond is an associate editor to Modern. Josh was formerly Modern’s lift truck columnist and contributing editor, has a degree in Journalism from Keene State College and has studied business management at Franklin Pierce. Contact Josh Bond

Comments

Post a comment
Commenting is not available in this channel entry.


© Copyright 2013 Peerless Media LLC, a division of EH Publishing, Inc • 111 Speen Street, Ste 200, Framingham, MA 01701 USA