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Labor Management Software (LMS) Plays a Key Role in Store Fulfillment

The key roles labor management software play in omnichannel order fulfillment: meeting rising customer service expectations, driving labor savings and ensuring process rigor.


Rising consumer expectations are forcing omnichannel retailers to reevaluate the importance of retail stores in order fulfillment processes.

Channel-crossing orders add complexity and result in multiple labor touch points. To meet service level agreement and protect profit margins, retailers must treat stores as mini DCs and carefully control labor costs.

This white paper demonstrates how store managers can leverage labor management software to establish predictability in fulfillment processes and drive down labor costs

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May 2024 Modern Materials Handling

A complete modernization of the sortation and conveyance at Boscov’s DC, along with updated software and a new order processing area, have transformed the ability of the department store chain’s DC to move more cartons in less time, with fewer labor resources, while permitting more frequent replenishment shipment for stores.

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