Muller announces remote service plan

Muller, a leading manufacturer of equipment and material load containment solutions, has announced real-time equipment support through its Remote Service Plan.

With greater security and faster connection, the enhanced plan minimizes equipment downtime and reduces stretch wrapping costs.

Waiting for a technician to arrive can take hours or even days. Muller’s service option allows technicians to connect to the equipment through a secure network and within minutes, the technician can login and diagnose, correct or upgrade any part of the equipment that is connected to the Ethernet network. Available on all new Octopus rotary ring stretch wrap machines, the Remote Service Plan may be retrofitted onto existing Muller automatic stretch wrappers.

“For every minute the machine is not wrapping it’s costing the manufacturer money,” said Tom Mutch, products and applications engineer, Muller. “With the Remote Service Plan, we can now resolve many common issues over the internet.”